Shipping & returns
Where your kit comes from, and when it lands.
Here is exactly what happens after you press pay, and how long each stage takes.
After you press pay
Four stages, and you get an email at two of them.
Order confirmed
We confirm your order by email within 48 hours, with your order number and what is coming. That 48 hours is our confirmation window, not a shipping promise. Large orders may arrive in more than one parcel.
Picked and packed
Your items are picked and packed once the order is confirmed. This stage takes longer than a domestic warehouse would, and it is the main reason the total sits at 15–20 days rather than a couple of days.
In transit
Allow 15–20 days from order to delivery. Tracking is emailed as soon as the label is scanned. Add 2–3 days if you have chosen the knocking-in service, and remember that service is a head start rather than a finished job.
Landed
Open the parcel and check it over. If something is wrong, get in touch with a photo and we will look at it. If a parcel is refused or unclaimed it comes back to us and we refund minus the freight.
Rates and transit
| Zone | Transit estimate | Shipping cost |
|---|---|---|
| Continental US (48 states) | 15–20 days | $8.95 · free over $150 |
| Alaska & Hawaii | 15–20 days | $18.95 · free over $150 |
| US territories & APO/FPO | 15–20 days | $18.95 |
| Outside the USA | Not available | We do not ship internationally |
The policies, in plain terms
All sales are final
We do not accept returns for change of mind, wrong size ordered, or any other reason. Check the sizing guide before you order, and email us if you are unsure. We would rather answer a question than process a dispute.
If something is wrong
All sales are final, and we do not operate a returns or replacement scheme. That said, we are not interested in leaving you with kit you cannot use. Email orders@getdiamond.com as soon as you can with a photo and your order number, and we will look at it case by case. We cannot promise a refund, a replacement or any particular outcome, but we will tell you honestly what we can do. The sooner you write, the more we can usually help.
What we would want to hear about
The wrong item shipped, a cracked face or toe out of the box, split stitching, a broken grille. What we would not: surface hairlines in willow edges, wear from tennis-ball or dry-pitch use, and scuffing from play, all of which are normal and expected in cricket kit.
No surprise charges
The price at checkout plus any shipping shown is what you pay. You will not receive a separate customs or brokerage bill from the courier.
Hand knocking-in service
Optional at $37.99 on junior sizes and $40 on Harrow and full-size blades, and it adds 2–3 days. It is done by hand on the bench and it is a head start rather than a finished job: every cleft is different, and further mallet work on the edges and toe plus time against an old ball is still expected. A bat that has been knocked in cannot be returned.
Wrong address
Tell us within two hours of ordering and we can usually redirect. After the label prints, it ships where you typed, and a parcel delivered to a mistyped address is not returnable.